The More Eye Know: Social Media Community Guidelines


Welcome to The More Eye Know! We welcome the opportunity to hear from you via comments and replies. However, before posting your comment, please read through our Community Guidelines.


Keep it constructive

If your comment does not comply with the following rules, it may be removed from the wall or we won’t be able to respond to @mentions and replies, if:

  • Your posts/comments include profanity, defamatory, libellous, offensive, abusive, discriminatory, in poor taste, and/or demeaning content (including images, videos and links);
  • Your posts/comments are disparaging, threatening, promoting violence, promoting illegal behaviour, and/or are divisive in nature;
  • Your posts/comments are commercial, e.g. sell products and services, or recruit fans and followers;
  • Your posts/comments are excessively repetitive and/or disruptive to the community or a spam;
  • Your posts/comments do not follow the posting guidelines and Terms of Use of the social media platform.


Keep it on Topic

Contributions can also be removed at our discretion, if:

  • Your posts/comments are related to brands and/or products;
  • Your posts/comments are commercial, e.g. sell products and services, or recruit fans and followers or soliciting business;
  • Your posts/comments seek or offer health and/or medical advice;
  • Your posts/comments contain any personal information such as your email address and/or phone number;
  • Your posts/comments violate another's copyright and/or intellectual property;
  • Your posts/comments contain proprietary, confidential, sensitive, and/or non-public information.


Keep it safe

We suggest sharing as little personal information as possible on the Facebook Page, especially sharing any specific data concerning your personal health should be avoided. Once your personal information has been disclosed publicly, your privacy can no longer be guaranteed. Should you, however, decide to include information detailing any side effects, Novartis may need to contact you to find out more information and request consent to collect additional information. Data of this nature may not appear or may need to be removed from our site/page/platform and we will need to fulfil legal obligations concerning drug safety reporting.


If you believe that you have experienced any medical side effects or reaction from a Novartis product you should consult your physician, pharmacist, or other healthcare professional immediately. You can also report these to us directly using the information found on:


Please note this content is issued in public interest by Novartis

  • Always consult your doctor for any medical advice
  • The information contained here is not to be used for treatment purpose or for diagnosis of health problems or as a substitute to expert medical advice. Please consult your doctor for any health-related problems or queries that you may have. Although great care has been taken in computing and checking the information, Novartis is not responsible or liable in any way for any errors, omissions or inaccuracies in or otherwise howsoever for any consequences arising there from
  • Please be aware that interaction in this community is limited to English language only


*Please also note, all posts and comments shared on our social media pages are subject to internal Novartis analysis and recording, and may be used at the discretion of the company for campaign purposes.


Storing private information

We do not aim to store your personal information like profile unique ID, email address or other personal details.

However, in case of an adverse event or product issue we would need to store information about you, such as your name, location, health related information or similar in accordance with applicable laws. This information is required to be submitted to the Novartis Drug Safety department and/or regulatory authorities (due to legal obligations concerning drug safety reporting). We are committed to ensure that the non-public personal information you share with us, is protected at all times. For more information on this topic, please visit our global website

Please note: We share media articles on our page that we find insightful and provide information on the condition/co-morbidities. The views, opinions, ideas etc. expressed therein are solely those of the author/ publication house and are shared ‘as is’.  Novartis does not certify the accuracy, completeness, currency of any information and shall not be responsible or in any way liable for any errors, omissions or inaccuracies in such information. Novartis is not liable to you in any manner whatsoever for any decision made or action or non-action taken by you in reliance upon the information provided.


Please note that by visiting this page and/or commenting on this community, you are deemed to have accepted the above.


Thank you for reading and being a part of the community.